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Ecommerce Frequently Asked Questions
Does your ecommerce site include a shopping cart?
Yes, each netiDnow eCommerce plan includes everything you need to setup an online store. Each store includes a product catalog, integrated shopping cart, secure checkout and online order management.
What is a merchant account?
A merchant account is a special type of bank account that enables you to accept credit cards.
Is a merchant account included with your shopping cart?
No, we do not provide a merchant account with your store. If you already have a merchant account, contact us to find out if its compatible with our stores.
What is a payment gateway? Do I need one?
A payment gateway is a service that allows your website to integrate with your merchant account to collect transactions in real time. You will need a payment gateway to manage the actual verification and processing of online credit card payments.
What payment gateways do you support?
We support all of the major gateways. This includes, Verisign, Linkpoint, WorldPay and many more. We are also integrated with many popular payment solutions like PayPal, Square, Stripe, and Google Pay. You will find the complete list of integrated gateways and payment solutions in your Store Admin under "Payment Methods/Merchant Account".
Do I have to have a merchant account and gateway to setup my store?
No, our stores can be used with a wide variety of payment solutions like PayPal, Square, Stripe, and Google Checkout. You can also choose to accept check payments. Either way your store is fully equipped to process and collect orders for your products.
How do I setup my website to use my merchant account?
Your merchant account provider will provide you with the login information for the gateway your merchant account will use. Go to the Store tab of your website control panel and select the "Payment Methods/Merchant Account" link. Then select the gateway you were given in the drop down list of gateways and click the "Set" button. Then enter in the login information for your gateway and click the Test button. If everything is setup correctly the test should pass. Once it does, go to your store and order an item to verify that you have everything setup correctly.
What else is included in each ecommerce site?
In addition to the shopping cart we provide you with a complete ecommerce admin environment. This includes a customer database, order history, order reports, product import, and full export capabilities.
Is your shopping cart secure?
Yes. We utilize SSL throughout the checkout process to ensure that a customer's personal information is always encrypted. Viewing order details from within your store is also done through an encrypted SSL link. Also, all credit card information is kept encrypted on the server.
Does your shopping cart work with PayPal and Google Checkout?
Yes. You can use PayPal standard, PayPal Payments Pro or Google Checkout to process orders.
If I already have a website can I just use your shopping cart?
Yes, you can link from your website to a store hosted on our systems.
How are orders processed on my site?
Most of the system is automated. To get started all you need to do is go to the store manager and enter your products into your store catalog. This will automatically setup them up for your shopping cart and make them available for ordering via your site. When orders are submitted, you will be notified via email. Simply login to your site and click the store manager to view and process orders.